FAQ

Contacting Us

What is your phone number?

You can find all of our contact information on our contact page. You can also submit the on-line contact form for general enquiries.

Where are you located?

You can find us here!

Shipping

How much does shipping cost?

You will find shipping options and prices once you load items into your shopping cart and go to the checkout page. For items that are too heavy for us to automatically quote we will contact you with a shipping price. You can also contact us to discuss shipping if you have special requirements etc.

Can I order and then pick up the goods from your retail store?

You most certainly can! Choose “Pick Up” on the checkout page. We will then contact you when your goods are ready to collect.

Returns and Refunds

What is your Refunds and Returns policy?

You can view our returns policy here.

I have a warranty query, what do I do now?

If you have a warranty claim please contact our friendly team. Please include you full name, product name and, if on hand, a copy of your receipt. Many of our product pages list the warranty terms or link to the manufacturer’s website to help identify warranty procedures.  We are here to help so please don’t hesitate to contact us!